Need more info?
🔥 Official Afro Urban FAQs – We’ve Got You Covered
🧵 PRODUCT & FIT
1. What size should I get?
Check out our Size Chart — it’s got measurements for a perfect fit. Between sizes? Go up for a relaxed fit, down for a sharper cut.
2. How do your hoodies fit?
Most of our hoodies are regular fit — not too tight, not too loose. For an oversized vibe, size up.
3. What’s it made from?
We use 500 GSM premium cotton—heavyweight, soft on the inside, bold on the outside. Our embroidery is crafted to last.
4. How do I care for it?
Cold wash inside-out. Hang dry. No bleach. Iron on low if needed. Treat it like legacy.
5. Are your materials ethical or sustainable?
Yes. Our cotton is ethically sourced, and we work with suppliers who prioritise fair labor and low-waste production.
📦 SHIPPING & ORDERS
1. Where do you ship?
Worldwide. From Nairobi to New York, we deliver pride globally.
2. How much is shipping?
Free for orders over $100. Below that, rates are calculated at checkout.
3. When will I get my order?
Most orders ship within 2–4 business days. Arrival time depends on your location, but tracking will keep you updated.
4. Can I track my order?
Absolutely. You’ll get a tracking number as soon as your order ships.
5. What if something goes wrong with delivery?
If your package is lost or damaged, contact us at support@afrourbanapparel.com — we’ve got your back.
💳 PAYMENT
1. What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, and Google Pay.
2. Do you offer Buy Now, Pay Later?
Yes. Select Klarna or Afterpay at checkout (where available).
3. Why was my payment declined?
Double-check your billing info. If it still doesn’t work, try a different method or contact your bank.
🔁 RETURNS & EXCHANGES
1. What’s your return policy?
You’ve got 14 days to return items in original condition. Tags on, unworn, unwashed.
2. Can I exchange sizes?
Yes. Email us your order number and the size you want instead — we’ll handle the rest.
3. Are sale items returnable?
Sale items are final unless they arrive damaged or defective.
4. When will I get my refund?
Once your return is processed, refunds take 5–7 business days via your original payment method.
👤 ACCOUNT & SUPPORT
1. Do I need an account to order?
Nope. But creating one lets you track orders faster, save your details, and unlock future perks.
2. How do I update my info?
Log in and go to My Account. You can update your address, email, or password anytime.
3. Something’s not working on the site. Help?
If you’re facing glitches, try refreshing or switching browsers. Still stuck? Email support@afrourbanapparel.com
🌍 OUR MISSION & COMMUNITY
1. Is Afro Urban sustainable?
We’re committed to ethical production, limited runs (no mass waste), and storytelling that uplifts—not exploits—our culture.
2. Do you have a loyalty program?
Coming soon. We believe in rewarding those who wear the movement.
3. Can I buy a gift card?
Unfortunately not yet.
4. How can I contact you?
Email us anytime at support@oficialafrourban.com. We respond within 24–48 hours (Mon–Fri).
